Managed Learning Services

"We want to deliver excellent services and products to our customers" What do you want to do more of?

Change is a given in business with outsourcing, off-shoring, mergers, acquisition and regulation all capable of having a major impact. With a proven track record of delivering training services Steria knows no one size fits all so we tailor our Managed Learning Services (MLS) to focus on your requirements allowing you to focus on your strategic objectives and the core business activity needed to help meet those objectives. The Steria MLS consists of three key elements;

  • Implementation Training Service
  • Single Point Procurement
  • Training Administration

Implementation Training Service

To deliver business change it is vital organisations understand new processes and how to use new systems. Our Implementation Training Service (ITS) supports delivery of change through managed end-user training meeting the needs of diverse audiences who need to adopt new processes and systems as efficiently and quickly as they can. ITS includes:

Solutions with minimum disruption to business operations such as;

  • Conducting training needs analyses
  • Supporting new processes & technology
  • Designing courseware and support materials
  • Development
  • Management Reporting
  • Delivery;
    • Process training
    • Application training
    • Technical training
    • Measurement and review

We support the implementation of projects through a choice of:

  • Classroom
  • E-learning
  • Workbooks
  • Video

Covering the following areas:

  • Technical skills
  • End User skills
  • Business, leadership and Management skills
  • Interpersonal skills

Single Point Procurement

Organisations want to reduce the costs associated with managing many suppliers, however, this can lead to restrictions in choice.  Steria’s Single Point Procurement (SPP) provides a single procurement point bringing flexibility to use both tried and trusted partners, and new providers - best of breed - while using our purchasing power to negotiate better terms on your behalf. SPP reduces time spent on administration and negotiating with many suppliers so frees up your time to focus on working with your internal clients.

Training Administration

This service draws on our experience of over twenty years of delivering courses across the globe. An outsourced administration service ensures that training solutions are delivered in an effective way covering activity such as:

  • Course selection
  • Approval and sign-off
  • Scheduling
  • Issuing joining instructions
  • Issuing pre-reading material
  • Booking venues
  • Supplier management
  • Invoicing
  • Evaluation
  • Issuing management reports

Some of our clients in public, commercial and financial sectors

  • Ministry of Defence
  • Orange
  • Cap Gemini
  • B&Q
  • Housing Corporation
  • Royal Liver
  • Canada Life
  • EDS
  • The Police Service
  • Boots
  • Learning Skills Council
  • Lloyds TSB

Case Studies

Tell their story of our Managed Learning Services capability and success;

International Telecoms

For an international telecoms company implementing SAP software we developed a Train the Trainer training programme that was then cascaded to 1,000 key end users involving 1,400 stores and affecting 50,000 employees.

UK Bank

For a major high street bank we have a dedicated team working shift patterns which can handle 220,000 training enquiries per annum; from HR induction day, one day training events to residential course requirements, as well as find venues and produce training materials.

Public Sector

For a large Government department we helped deliver an Oracle implementation and integration project. We designed, developed, tested and delivered a system of on-line Help functions and “How to” guides reflecting how the new processes would work in real time. We also delivered train the trainer programmes and captured training records.

To find out more about Steria Learning Services MLS call +44 (0)118 984 7044 or email SteriaTraining@steria.co.uk